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Coronation House, The Borough, Wedmore, Somerset, BS28 4EG

Coronavirus Notice

29/06/2020

I am pleased to report that the surgery is now open.

Thank you for your support of the practice over the last few months. Many of you have been in touch via email or over the phone; your comments and encouragement have been invaluable to the team and me.

At the practice our vision is ‘Better Teeth for Better Health’ and our mission is to be the dental practice that patients recommend to their friends and family, that healthcare professionals recommend to their patients and that local businesses recommend to their clients.

With this in mind, I am planning to make a number of changes at the practice to improve the care you receive and your experience with us. A change that will affect all of our patients is that examination and hygiene appointments are being extended. Over the years the concept of a dental examination has moved far beyond looking for decay and gum disease. We routinely check soft tissues for lesions, and assess teeth for the following: signs of tooth wear including acid erosion, the way your teeth meet together (occlusion), gum recession and bony defects. We also look at medical and lifestyle factors that may impact on oral and general health. And many patients are keen to explore and discuss the aesthetic options that are available at the practice, including tooth whitening. A number of our treatment appointments are also being extended as the practice continues to invest in high-quality dental materials and equipment. Our reception team will be in touch if your appointment needs to be rearranged to accommodate the longer appointments. I apologise if rescheduling is required, especially if your appointment has already been moved during lockdown.

Whilst the Coronavirus pandemic has been an extremely challenging time, this period has given me the time to fully evaluate everything at the practice, from appointment lengths, protocols, materials and equipment, to business structure, fees, planning and strategy. To reflect the longer appointment times and newer dental materials and techniques, our fee structure will be changing from 1st July 2020; these are listed on the website. Denplan fees will remain unchanged, and will be reviewed ahead of January 2021. The fee for children’s examinations includes application of topical fluoride. This is a simple and very effective way to reduce the incidence of decay; it is recommended by the Department of Health for all children from the age of three.

Below you will find information about how we are committed to keeping you safe in light of Coronavirus. Cross-infection control in the dental industry is rigorous, evidence-based and regularly inspected; dentistry is one of the most highly-regulated industries in the world. At our practice we have invested in state-of-the-art air filtration systems for each of the surgeries. These machines purify the air in the surgery by filtering out harmful viruses, bacteria, odour and pathogens. Their sterilisation rate is over 99.99%.

Coronavirus has given us all an opportunity to think differently, re-evaluate what is important and re-shape our lives for the better. Many of you know that I enjoy cycling; over lockdown I have been cycling into the practice almost every day enjoying the peaceful roads and beautiful scenery in rural Somerset (helped by the lovely weather!). I am determined for this habit to be my ‘new normal’.

Thank you again and I hope to see you all soon,

Jennifer Morecroft

Keeping you safe during the Coronavirus pandemic:

If you are a patient who is shielding, or you live with someone who is shielding, please let reception know when you book your appointment.

If you have a high temperature, continuous cough or are experiencing a loss of taste or smell (or someone in your household has these symptoms), we ask that you rebook your appointment before coming to the practice.

The clinipads will not be used until futher notice. For those who receive a text message or email reminder for their appointment, we would be very grateful if you could follow the link to update your medical history prior to the appointment.

We are putting in place a number of measures to adhere to social distancing. This includes changes to the way that you enter and exit the practice. Measures will be phased-down as the country eases lockdown.

Depending on the treatment, the attire worn by nurses and clinicians may be very different to normal. Some procedures will require staff to wear full personal protective equipment, including a respirator and gown. I am acutely aware that many patients do not skip blissfully through the door of a dental practice (!) so, despite all the extra PPE, our aim is still to make your visit as comfortable and pleasurable as possible. For these procedures a PPE levy will be applied; as soon as we are able to step back from high-level PPE this fee will no longer be applicable.

Please clean your teeth before your appointment!

04/06/2020

We are pleased to announce that the practice is reopening from June 9th.

Initially this will be on a reduced timetable (8.45am-2.30pm Monday-Friday). We will be prioritising emergency care during this phase. Patients who contacted the surgery with problems during April and May have been placed on a follow-up list and will be contacted in the next few weeks.

We aim to restart routine examination and hygienist appointments from 22nd June.

Please DO NOT attend if you, or someone you live with, has experienced symptoms of COVID-19 within the last 14 days. Symptoms include fever, cough, and/or loss of taste or smell.

For anyone due to attend for an appointment there are some important changes that we have implemented in order to keep everyone as safe as possible:


1/ Appointments must be booked over the telephone.
2/ Our toilet facilities will not be in use.
3/ We have designated appointment times for shielded or more vulnerable groups; please let reception know if you need one of these slots.
4/ Patients should attend for their appointment alone (with the exception of children and patients in need of support from a carer or family member).
5/ If you are considered more vulnerable due to age, medical history, or you are shielding, we advise you to wear a face mask. The clinician will ask this to be removed only once you are in the treatment room.
6/ Only bring essential personal belongings with you to your appointment.
7/ There is a hand sanitation station at the entrance for you to use when you arrive.
8/ A distance of at least 2 metres must be observed if another patient is present at reception.
9/ If possible, please complete your medical history prior to your appointment by using the link in your text or email reminder.
10/ On arrival our receptionist will ask you some questions and they will then ask you to wait outside, or in your car, until the clinician is ready.
11/ Card payments are preferable to cash.
12/ There are some restrictions on the type of treatments we are able to offer during the pandemic and we may need to rebook you for elective procedures. Our hygienists will be using hand instrumentation and patients will be given a polishing paste to use at home.

There will be more detailed updates to follow in the next couple of weeks. I have meticulously planned the reopening of the practice, adhering to guidance produced from the Faculty of General Dental Practice, and I want to reassure all of our patients that your safety is our top priority.

Thank you for your support and with very best wishes,

Jennifer

13/05/2020

Following the announcement from Boris Johnson on 10th May it is anticipated that dental practices will be able to reopen for emergency treatment soon. We are awaiting guidance from the dental regulators before we can announce a date; all patients will be contacted by email, phone or letter. In the meantime, we are working hard to make sure that we have policies and protocols in place to ensure safety of all of our patients and staff. I have been in touch with many patients over the last few weeks to rebook April and May appointments; most of these have been rebooked for July or August. Our opening hours and appointment times may need to be amended further in order to strictly follow guidance and recommendations set out by the dental regulators.

I want to thank you all for supporting the practice over the last couple of months. It has been a challenging time for everyone and I hope you and your families remain safe and well.

Whilst we await further updates, the practice telephone continues to be open for calls between 9am-2 pm Monday to Friday. You will get straight through to me for dental advice. If I don’t answer please leave a message and I will return your call as soon as possible.

Jennifer Morecroft, practice owner

08/04/2020

I certainly didn’t expect a pandemic to be one of the hurdles I would need to face during my first 12 months as practice owner! This has been an extremely challenging time but, seeing as I am persistently chirpy, I also take a lot of positives from the current situation.

I have been catching-up on a mountain of administrative tasks and I have also been able to speak to lots of our lovely patients over the phone. By way of an update, I am manning the phones Monday-Friday 9am-2pm.

If you have a dental problem, need dental stock items or need to rearrange an appointment, I am here to take your call. Outside of these hours please leave a message on the answerphone and I will return your call as soon as possible.

If you have a dental emergency during the evening or over a weekend/bank holiday, please call the emergency on-call dentist on 07841 662538.
We have cancelled all appointments for April and will be closely monitoring the situation as we approach May.

This downtime is giving me the opportunity to think about how Wedmore Dental Practice can offer you the best dental care into the future. If you have any suggestions please feel free to email or call over the coming weeks.

In addition, find us on Instagram to keep up-to-date with the latest practice developments.

We hope to be back up and running as soon as possible. In the meantime, look after yourselves and your families. With very best wishes,

Jennifer